Custom AI Solutions Built for Real Support Needs
Privacy First
02Built-in anonymization and access control from day one.
Fast & Flexible
03Get started quickly and customize deeply as your needs grow.
Actionable Insights
04Monitor resolution time, satisfaction, and agent performance.
What is FlexAsk.ai?
FlexAsk.ai is an AI-powered assistant for customer support teams, developed as a venture by FlexPeeps LLC. It is not just a chatbot, but a hybrid system that integrates real-time data retrieval (RAG), memory, urgency detection, PII protection, feedback loops, and multi-agent architecture to offer accurate, secure, and efficient support experiences. Unlike generic SaaS tools, FlexAsk is customizable, secure, and designed for enterprise integration. It enhances human agents, doesn't replace them, and helps reduce response time while improving satisfaction.
Smart Hybrid Intelligence
Our assistant combines Retrieval-Augmented Generation (RAG), memory, urgency analysis, and PII protection to offer precise and secure customer support—enhancing your human agents, not replacing them.
Privacy & Compliance by Design
FlexAsk supports GDPR-ready deployments with role-based access control, audit logs, data isolation, and encryption—ideal for regulated industries or privacy-conscious teams.
Enterprise-Ready Architecture
Built with FastAPI, React, Qdrant and scalable embedding models, FlexAsk is designed for enterprise-grade performance and full API-based customization across your support workflows.
Transparent AI Metrics
Track every interaction: from first response time to token usage, feedback sentiment, and knowledge coverage. Full visibility lets you continuously improve support operations with data.
How It Works
Sentiment Detection
Understands the tone and urgency of each request so your team can prioritize smarter.
Smart Knowledge Matching
Finds the most relevant answers using real-time AI-powered search across your documentation.
AI Response Suggestions
Proposes natural, human-like replies based on past tickets and best practices.
Continuous Learning
Improves over time by analyzing resolved tickets, feedback, and agent corrections.
Clear Metrics & Visibility
Understand your support performance at a glance. FlexAsk tracks real-time metrics like resolution time, customer satisfaction, ticket trends, and agent activity. With built-in dashboards and exportable reports, your team gains the visibility needed to make fast, informed decisions and continuously improve the support experience.
Technology Partners & Security
Infrastructure & Vector Intelligence
We partner with Qdrant for blazing-fast vector search and Linode (Akamai) for secure, scalable hosting. Neo4j is integrated for future graph-based reasoning modules.
Security-First by Design
FlexAsk is built following industry-leading practices with role-based access, audit trails, and anonymization tools like Microsoft Presidio to protect PII by default.
GDPR & Compliance Ready
Our architecture meets GDPR requirements, with DPA support, data locality controls, and end-to-end encryption. Compliance with SOC 2 and ISO 27001 is in progress.
Responsible AI Providers
We use secure, compliant AI from trusted sources like OpenAI, Anthropic, and Google DeepMind, ensuring explainable and ethical AI usage.
Ready to Transform Your Support?
FlexAsk isn’t just another AI tool—it’s your long-term partner in redefining customer service. Whether you’re handling thousands of tickets or scaling a growing team, FlexAsk integrates smoothly with your tools, learns from every interaction, and helps agents respond faster and smarter.
From privacy-first architecture to human-in-the-loop collaboration, FlexAsk empowers your team without replacing it. You stay in control while AI handles the complexity in the background.
We believe great support can be smart, efficient, and still human.
Let’s build something meaningful—together.
Start your journey with FlexAsk today.